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FAQ

Soudfa Overview

What is Soudfa?
Soudfa is a matrimonial and socialising platform bringing together arab and muslim members across the entire world 🌍 ❤️ With millions of single men and women, you can chat with the right match and build a relationship based on love, respect and friendship. Soudfa exclusively follows ethical standards and values that is practiced by Islamic ideals of finding ever lastning love 💑 By providing our members with top notch technology features, you will be able to swipe, discover nearby matches and search within your criteria providing you with the best media to find your future partner 🔍 Who knows? You could end up meeting your soulmate? 💕
Why should I use Soudfa?
We are made of a deeply devoted and professional team at Soudfa, which eats, breathe and sleep user experience. Our member’s adventure in finding love and the safety regarding this is of our highest priority ❤️ Soudfa’s massive succes in bringing people together and helping our members finding ever lasting love has resultet in thousands of succes stories. Some of them you can read about on the blog on Soudfa: https://www.soudfa.com/success-story. We are pretty sure you will enjoy Soudfa as much as we do 😍
How can I use Soudfa?
Now, THIS is our speciality! 🏆
Soudfa offers different approaches in finding your next soulmate 🔍💕

👉🏼 You can take a chance and click on “Discover”, to swipe through profiles selected by our magical algorithm 🔍 such as the online presence, compatibility etc. 👥

👉🏼 You can click on “Search” and filter members on Souda by age, location, social status, appearance and lifestyle. That way you will find someone who is just the right match for you 💘

👉🏼 You can use the home page on web to discover and interact with all the members suggested to you by Soudfa, based on different criteria
Is Soudfa free?
With Soudfa you will be able to search through other members, swipe and send likes free of charge.

If you want to use Souda with no limitation, you can subscribe to Soudfa Plus where you will get:

💬 Unlimited messaging
❤️ Unlimited interests
📷 Access to all photos
🔙 Unlimited rewinds
🔍 Advanced search
👀 Boosted visibility
❌ No ads
⚪ The Platinum Tag

Just go to your Account and follow the steps to getting Soudfa Plus. Enjoy!
Which devices can I use to access Soudfa?
You can use all devices to access Soudfa 💻📱🖥️
Download Soudfa via App Store or Google Play. Or enter soudfa.com from any internet browser. Enjoy 😉
What is the minimum age to having a Soudfa account?
You need to be at least 18 years old to have an account on Soudfa 👶 If you’re not 18 yet, be patient.. Soudfa is not going anywhere 😉

Signup

How do I sign up on Soudfa?
Welcome to Soudfa! Let’s get you started 😉

There are a two ways to signup on Soudfa, via your Facebook account or with your email address.

Signup with Facebook:
1. Go to soudfa.com or download the Soudfa app for IOS or Android
2. Tap “Continue with Facebook”
3. Sign in to your Facebook account - rest assured that Soudfa will never post anything on your Facebook profile
4. Allow Soudfa access to all required permissions
5. Done 👍 You now have a Soudfa account. Enjoy!

Sign up using your email address:
1. Go to soudfa.com or download Soudfa app for IOS or Android
2. Tap “Join us”
3. Soudfa will guide you to how to register
4. Allow Soudfa access to all required permissions
5. Aaaand you’re ready! Enjoy 🙏
Can I sign up without using my Facebook account?
Of course 😄 You can sign up on Soudfa using your email address. Just follow the steps below:

1. Go to soudfa.com or download the Soudfa app for iOS or Android
2. Tap “Join us”
3. Soudfa will guide you to how to register
4. Allow Soudfa access to all required permissions
5. That was it 👌 Enjoy!
How do I choose a strong password?
Here’s a few tips for an unbreakable password 💪

- At least 6 characters long
- A mix between letters and numbers
- Some letters as capitals
Why did my Soudfa sign up fail?
Ok so, an account sign up failure means that one or more information in the signup process were entered incorrectly 🙃
We’ve included some instructions for every step in the process. Try following them, we’re sure they’ll help 😉 Still doesn’t work? Send us a screenshot and a full description of the issue and we’ll take care of it asap.
Why is my account under review?
We make sure that all new accounts on Soudfa are thoroughly reviewed. This is to ensure that you have a safe and credible experience 🙌
The review process won’t take more than 24 hours ⏳ In the meantime, feel free to explore Soudfa!
Can I have more than one account on Soudfa?
1 person = 1 account on Soudfa ⚖️
It is not allowed to have more than one account. This is to make sure that the people you meet are real and your experience on Soudfa is safe 🙌

Login

What can I do if I forgot my password?
No problem 😉 Just follow the steps below:

1. Go to the Soudfa login page
2. Tap “Forgot Password”
3. Enter the email connected to your Soudfa account
4. Click on “Reset password”
5. You’ll receive an email within minutes (remember to check your spamfilter)
6. Done! 👏👏👏

If this doesn’t help, contact us to recover your account. We got you 🤝
What can I do if I forgot my Facebook password?
Hmm 🤔 Sadly we can’t help you find your Facebook password, but personal experience taught us to do the following:

1. Go to Facebook’s frontpage
2. Enter the email or phone number connected to you Facebook profile
3. Tap “Forgot Account”
4. Follow the instructions on the screen

If the above doesn’t help, try contacting Facebook. Hopefully they can help recovering your account. Good luck! 👍
What can I do if I didn’t receive the Password Reset email?
Be patient 😊 It may take a few minutes until you receive the reset link. If time goes by and you still didn’t receive an email, make sure that you’ve entered the correct email in the “Forgot password” section and check your spam filter 🔍
What can I do if I can’t enter my Soudfa account?
Ok so, login problems are usually related to a typo in your login information - your email or password 🙃 Check you information again and follow the instructions to the login process.
If you’re still having problems, send us a screenshot and a full description of the issue and we’ll help 📥
Why am I told that “No account is associated to this email”?
Here’s the thing, you’ll only see this message if one of these two scenarios happens:

1. You may not have a Soudfa account. If this is the case, join us via soudfa.com or by downloading Soudfa’s app on your device 📱
2. There might be a typo in your email address. Check your email and make sure that it’s associated to your Soudfa account 📧

If it still doesn’t work, try searching in your inbox for Soudfa emails containing your login information.

Still facing problems? Contact us, include all information, and we’ll help 😎
Why is my account banned?
We love connecting people, but the security of Soudfa’s users is our no. 1 concern.

Your account will be banned if it violates Soudfa's Terms of Use. If you are not sure what the Terms and Conditions are, here’s a link. Take your time, look through it, and if you still have questions, contact us 👍
Will I lose access to my Soudfa account if I deactivate my Facebook account?
Don’t worry 😊 Deactivating your Facebook account will not keep you from accessing your Soudfa account. Just follow the steps below:

1. Go to Soudfa’s login page and tap “Forgot password”
2. Enter the email address associated to your Soudfa account
3. Tap “Send”
4. Follow the instructions on the screen
5. Done! ✌️
How do I logout from Soudfa?
Well, you can logout from Soudfa by tapping “Logout” in the Menu 👍

My account

Can I change my gender on Soudfa?
Mistakes happen, and you might have entered the wrong gender when setting up your Soudfa account 🤗 If that’s the case, you’ll need to setup a new account with the correct gender.

It’s not possible to change the gender once the account is setup. This is to ensure the safest and most credible experience while searching for a partner.

Email us and we’ll delete the account with the wrong gender 👍
How do I change my password?
So you want a new password? No problem! 👌 Simply go to Soudfa’s menu and choose “Account”. And if you need inspiration for an extra strong password, check ”How do I choose a strong password?“ 💪
How do I change my email?
You can easily change the email associated to your Soudfa account. All you have to do is go to Soudfa’s menu, choose “Account”, then “Email”, and finally follow instructions on the email page ✅
Why did I receive an email confirming my email address?
Autocorrect happens more often than what you’d expect 😬 So to make sure that your email is spelled correctly, we send an email asking you to confirm your email address. This is to ensure a direct and easy line of communication between us 📞
How do I enable and choose Soudfa notification?
This is mostly for you who likes to stay updated. We get and applause you 👏👏👏

There are two ways to enable Soudfa’s notifications; directly on Soudfa or via your device or browser settings. Here’s a guide:

On Soudfa:
Go to Menu > Account > Settings > Notifications

On your device:
iPhone: Go to your iOS Settings > Notifications > Soudfa

Android: Go to your phone’s Settings > Notifications > Soudfa

Chrome: At the top right, click More (three dots icon) > Settings > Advanced > Privacy & Security > Content Settings > Notifications

Safari: Click Safari at the top of your screen > Preferences > select the Notifications tab

Firefox: Go to Soudfa.com > tap the information icon next to the website URL > Permissions > Notifications.
What can I do if I don’t receive Soudfa’s email notifications?
Well, email notifications are always sent automatically so if you can’t find them, something might be turned off. Let’s help you 😊

- Check that email notifications are turned on via Soudfa > Menu > Account > Notifications
- Check that the email address associated to your Soudfa account is spelled correct via Soudfa > Menu > Email
- Check your spam/junk mail
- Search for Soudfa emails in your email account. Our emails might have ended up in the wrong folder
How do I enable my location settings?
Ok so, this will help you if you are looking for a special someone in your local area 🌍
There are two ways to enable your location; directly on Soudfa or via your device or browser settings. Here’s a guide ✔️

On Soudfa:
Go to Menu > Location

On your device
iPhone: Go to your iOS settings > Soudfa > Location

Android: Go to your phone’s Settings > Apps > Soudfa > Permissions > Location

Chrome: At the top right, click More (three dots icon) > Settings > Advanced > Privacy & Security > Content Settings > Location

Safari: Click Safari at the top of your screen > Preferences > select the Privacy tab > Website use of location services > make sure that “Prompt for each website once a day” is checked. Go back to Soudfa.com and allow Soudfa access to your location

Firefox: Go to Soudfa.com > tap the information icon next to the website URL > Permissions > Location
How do I connect my Soudfa account to my Facebook account?
If your Facebook account is kinda similar to ours, then it might be full of photos where you look like a superstar 😎 Go to Soudfa and follow these steps to connect the two accounts 🤝

1. Go to “Menu”
2. Tap “Connections”
3. Tap “Connect”
4. Follow the instructions
5. Enjoy 🤳
My Soudfa account is connected to the wrong Facebook account. How do I correct this?
We’ve seen it done by others and we’ve done it ourselves 😳 It’s an easy fix 😉 Go to Soudfa and follow these steps:

1. Go to “Menu”
2. Tap “Connections”
3. Tap “Disconnect”
4. Reconnect by tapping “Connect”
5. Follow instructions on the screen
How do I change language on Soudfa?
If you use a web browser then changing language is quite simple. Go to soudfa.com, scroll to the bottom of the page, click on the language you want to use Soudfa in, and you’re done 🎉

If you use a mobile device, change language via your device settings 📱
How do I delete my Soudfa account?
Aww are you really leaving us? 😭 We hope it’s because you’ve found the love of your life. If that’s the case, then allow us to wish you and your love the very best! 👫

If not, is there anything we can do for you? We’re sorry to see you leave 😞

If you want to proceed with deleting your Soudfa account, sign in to Soudfa and send us an email with a request.

Deleting your account means that your profile, photos, messages, interests and all data associated with you account will also be deleted.

Just note that deleting the Soudfa app does not delete your account.

Profile

How do I edit my profile information?
You’re welcome to update and improve your profile whenever you want 🤗
If you’re using Soudfa on a web browser, go to “Menu” then “Account”. If you are using a mobile device tap “Menu” Then “Edit Profile”. Done 🎉
How do I change my name on Soudfa?
You can change your name once every 30 days - at least on Soudfa, we’re not sure how it works irl 🤔
Go to your account page, choose “Name”, and knock yourself out 😊 Just remember to follow Soudfa’s instructions and rules when choosing a new name.
How do I change my description on Soudfa?
You can change your description once every month 😊 Go to your account page, choose “Description”, and start writing what’s in your heart.

And remember, positive attention comes to positive and respectful people 😉
Why can’t I change my description or name on Soudfa?
Hmm.. If you’re not able to change your name or description, it may because of one of these reasons:
- You may have changed your name or description within the last month. Note that It’s only possible to change them once a month ☝️
- The changes you made do not follow Soudfa’s Terms of Use. If you’re not sure what they are, go to soudfa.com, scroll to the bottom of the page to find them 👍
What does it mean that my description and name are under review?
Being under review is basically being checked by us 🕵️
We review every change made to any Soudfa account. This is to make sure that what you see and experience on Soudfa is credible, safe and follows our Terms of Use.
Reviews won’t take more than 24 hours - actually it might probably happen within the first hour ⏰
Why is my description and name not visible on my Soudfa profile?
We love connecting people and know the importance of a safe and credible experience when looking for a partner in life.

You can’t see the changes you made if they violate the Terms of Use of Soudfa. If you want to know more, take your time, look through the Term of Use, and if you still have questions, contact us 👍

Photos

How do I add photos to my Soudfa profile?
Photos are fun! You know it, we know it 😉
Add photos to your profile by going to ”Menu“ then tap “Edit Profile”. Here you can choose a profile photo and create a photo album showing different aspects of your life. Choose photos from you phone 📱 take a selfie on the spot 🤳 or connect to Facebook for (what we assume may be) endless amounts of tagged photos 📷
How do I delete my photos?
Sure you can delete your photos! We all know what a changed hairstyle or a better selfie angle means for the quality of the photo 😎
Simply go to “Edit Profile“ via “Menu” and delete the photos you don’t like 🤳 Easy peasy lemon sqeezy 🍋
Why are my photos being reviewed?
Well, we believe that photos tell a story - your story - that will help others get to know you better and you to find the love of your life 👫 To ensure that, we review all photos shared to make sure they follow the instructions and values of Soudfa.
Reviews won’t take more than 24 hours - actually it will probably happen within the first hour ⏰
Why are my photos not visible on my Soudfa profile?
We love connecting people and focus on giving Soudfa’s users the best and safest experience while searching for love.
You can’t see your added photos if they violate the Terms of Use of Soudfa.

Remember Soudfa’s photo guidelines:
- No photos of a person under the age of 18 years
- No blurry photos that doesn’t show your face clearly
- No photos of someone other than you
- No indecent photos
- No firearms in the photo
- No personal contact information in/on the photo

If you want to know more, take your time, look through the Terms of Use, and if you still have questions, contact us 👍
Why did my photo upload fail?
Ok, let’s see what happened here.. If the upload of your photos failed, check the following:

- Make sure that the photo size is less than 2Mb
- Check that the photo is a JPEG, BMP, Gif or a PNG
- Make sure that Soudfa is enabled access to your photos

Still not uploading? Hmm that’s strange (tænke emoji) Contact us and we’ll see what we can do 💪
Is it safe to upload my photos to Soudfa?
Your safety and the safety of your information and photos is of our utmost concern. We take all measures necessary to maintain a safe experience, so you can use Soudfa as you want without any worries.
We’ve got your back 🙌

Contacting members

How do I contact other members?
To start a conversation, simply visit their profile and click on “Say Hi 💬”
Where do I find the sent messages?
If you go to “Chats” you will get a full overview of all your active conversations 💬
How can I search by name?
Well, if you’ve previously seen a fascinating person on Soudfa and you want to find them again, you can search after their name by clicking on Search 👉🏼 Filters 👉🏼 Name 🔍 Remember that you can also extend your search by adding your own criteria such as distance, age, social status, appearance and lifestyle. That way you’ll find someone who is just your type 😍
How do I search by location?
Want to find somebody nearby? 🌍 Easy! You can search by location by simply clicking on: Search 👉🏼 Filters 👉🏼 Location. Type in the city you want and you will be able to search through members in that area📍😎
How do I search by max distance?
To use this feature, first you have to enable locations from your device’s settings and allow Soudfa acces. Hereafter you will be able to search by setting a max distance. Now, go hunting for your future love close to you 🏹 ❤️
Why do I have to write a headline?
By adding a sweet headline to start the conversation off with, you can break the ice in your own personal way 🖋️ That way you’ll make a good impression and stand out in the crowd 🤩
Why can’t I delete messages and requests from my chat list?
You can’t delete messages or requests yet but we are working on it! 🛠️ You can however still mark messages as seen 👀
Please keep in mind that you don’t have to feel obligated to answer someone if you don’t feel like it 😊
How can I see if my message has been received?
Now, you can check your conversation to see if the member has received your message or not.
👉🏼 A filled tick means the message was received but not read yet ☑️
👉🏼 An icon with the members profile picture means they have read the message 💁🏻
👉🏼 And an empty tick means the message hasn’t been received yet ✔️

Are you stil waiting on a respond? In the meantime you can browse through all the members on Soudfa. Who knows? You might just find your future sweetheart ❤️
Can I cancel a sent message before the receiver opens it?
You can’t cancel or delete a sent message. Every message sent reaches the member instantly 📨
Why did I loose a message?
Oh no? So, the message have probably been sent by someone whose profile has been closed or banned. In both cases their sent messages got deleted permanently 🗑️ But don't worry - there are plenty of fish in the sea. Keep searching through the millions of users on Soudfa 🎣 💖
Can I undo a match or a like?
Okay so, gennerally you can’t undo a match or a like. But if you immediately regret a like on “Discover”, you can press rewind ↩️ and then click on “Not Interested ✖️”. If you however want to remove a member from your like list completely, you can block them by going to their profile, click on on the option feature in the right top corner and press “block”.
What is Discover?
If you click on “Discover” you will be able to swipe through all the different members selected by our magical algorithm 🔍 Who knows, you could be one swipe away from falling in love! 😍
Can I contact a member of the same gender?
You can only match and communicate with members of the opposite gender 🚹🚺
How can I be notified about new likes or messages?
Want to stay updated? ✨ Enable notifications on Soudfa and make sure to get the latest news from your matches, messages or who checked you out? 👀😍 Go to Account 👉🏼 Settings 👉🏼 Notifications.
How can I get a member's phone number or email address?
For confidentiality reasons, Soudfa never provides contact information about our members ☎️ We take good care of your personal information, so you can decide for your self who you want to share it with. Start off by communicating with the person you like through Soudfa and then ask them personally for their contact information when you feel like it 😊
How long does a message take to reach another member?
Every message sent reaches the member instantly 📨 If you’re running out of patience you can check your message list under “Chats” to make sure it was sent ☑️
Please note that some members may not feel like answering or they did not read your message yet since they are not often online👻
Why didn’t I get any matches?
Don’t worry, it’s only a matter of time! 😊 A very useful advise is that good photos will improve your interaction! 🤩 We have proven facts that adding nice photos of yourself will result in likes and interaction 💌 By adding photos and information about yourself you can let a potential love learn more about what you can contribute with and why you are that special someone 😍 If you need more inspiration on finding love on Soudfa, you can always go to our blog and read more about it ❤️
What does the blocklist mean and how do I use it?
To stop another member from contacting you, simply click "Block" on the option feature in the right top corner of the members profile. After you have followed these steps they will be added to your block list ⛔
If you change your mind later on, you can remove someone from your block list at any time by clicking, the same way on the option feature in the right top corner of the blocked members profile. You’ll find your block list under Settings. From here on you can press “Unblock” and you will be able to communicate with each other again ✅
If somebody however blocks you, you cannot contact them unless they personally remove you from their block list ⛔
How do I appear offline?
So, you can’t appear offline on Soudfa. When you are using Soudfa you will always appear online and can not hide your presence 😊
How can I see a member’s last logged in?
You can see a members last login on their profile, on the account section. There is an approximate time frame showing when that particular member last logged into Soudfa ⏰
How can I communicate successfully?
Need some advise? No worries, we’ve got you covered! 🙋🏻 To successfully communicate with other members and to get the best out of Soudfa, read the quick and practical tips from the following links 📄:
👉🏼 http://www.soudfa.com/advice
👉🏼 http://www.soudfa.com/blog

Report users

How do I report someone?
Your safety on Soudfa is of our utmost concern and we take all reports and complaints very seriously.

You can report offensive users or users violating Soudfa’s Terms of Use.
Simply go to the profile of the member you want to report. Click on the option button in the profile’s right top corner. Click on Report and tell us whats going on.

We’ll review the information and take the necessary measures. The reported member will not be able to see who reported them.

Thank you for your help in making Soudfa a safer place to find love.
What can I do if my Soudfa account has been hacked?
If you believe that your account has been hacked (shared photos or messages without your knowledge) we advice you to consider doing the following:

- Change your password
- Change the email connected to your Soudfa account
- Log out from all devices
- Ensure that your email password hasen’t been compromised, if so, change the password

If the suspicious behaviour continues, report this to us and include the following:

- Tell us, in details, what’s going on (preferably with a screenshot attached)
- Copy of the link to the reported account

We’ll then take the necessary actions.
How do I report an impersonation or fake profile?
If you encounter a Soudfa account using your photo or personal information, report this to us and include the following:

- Tell us, in details, what’s going on (preferably with a screenshot attached)
- Copy of the link to the reported account

The more information you can give us, the faster we’ll be able to review the case and take the necessary actions.
How do I report an underaged user on Soudfa?
If you come across an account on Soudfa that belongs to a user below the legal age of 18 years, report to us and include the following:

- Tell us what’s going on (preferably with a screenshot attached)
- Copy of the link to the reported account

We’ll review what you’ve sent and make sure to take the necessary measures.
What should I do if a user on Soudfa asks me for money?
If someone on Soudfa is requesting money from you, report to us and include the following:

- Tell us what’s going on (preferably with a screenshot attached)
- Copy of the link to the reported account

The more information you can give us, the faster we’ll be able to review the case and take the necessary actions.

Technical issues

How do I report a technical issue?
Technology can be a bit tricky 🤔 and sometimes there are minor technical issues on Soudfa. If you find one, we’d love if you reported it to us 🤗

Just send us a screenshot of the issue and a short description of what happened.

Thanks for helping making Soudfa even better! 🙏

Blog & success stories

What is Soudfa's blog?
The blog has a great number of useful tips and tricks, like on how to handle different stages of a relationship or how to get to know someone 👫 If you haven’t seen it yet, go to Media and check it out 👍

If you’ve got the relationship-thing covered, you can always read posts written by members of the Soudfa community, and get a unique look into their thoughts, experiences, obstacles and joys 😊
How do I post on Soudfa's blog?
If you have a love story, an experience with online dating, or simply some thoughts on love and life you’d like to share, put it down on paper and send it to us. We’ll take a look and post it on the blog ✍️

Whether we post it under your real name or not is entirely up to you, just let us know 😎

You might be a writer in disguise, you won’t know until you try 😉
What is the Success Stories section?
In Success Stories you’ll find stories from users who found their love through Soudfa 💑 They share their stories with us as an inspiration to Soudfa’s community.

We translate and publish the stories sent to us. Some users wish to share photos from their wedding, and some request that we use a model photo.
It’s always 100% up to the users what to share 🙏

It’s a wonderful section to visit as it’s full of hope, love and joy 💕 Go to Media and check it out.
How do I share my Success Story?
A huge congratulation to you who found true love on Soudfa 🎉

We’d love to share your success story with Soudfa’s community. It will inspire the thousands of people out there who are still searching for love.

To help us publish it, please send us the following about you and the person you found:

✍️ A few words on how you met
🔢 Age
🌍 Country of origin and residence
🤳 Some photos of you (totally up to you)

And we’ll take care of the rest 😊