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Soudfa Overview

What is Soudfa?
Soudfa is an exclusive marriage platform, bringing together more than 5.000.000 Muslims and Arabs across the globe 🌍 With high ambitions of connecting people looking for serious and everlasting love, we give you a premium experience for finding who you’re looking for 💖

With Soudfa you get more - Whether you want to chat, swipe or search for love, we provide you with the latest in tech features to make the experience as personal as possible 🙌 💕

Soudfa exclusively follows ethical standards and values that is practiced by Islamic ideals of finding everlasting halal love 💑
Why should I use Soudfa?
You should join Soudfa if you're ready to embark on a great love adventure, just like more than 5.000.000 others who are searching for serious love that will last a lifetime 💕

Soudfa is created for Muslims and Arabs, who’ve got a taste for high-quality technology and the personal experience when looking for halal marriage online 👰🏻❤️🤵🏻

We’ve integrated the coolest features to make your experience with finding your spouse as exciting as possible. We’re pretty sure you’ll love it, just as much as us 😍
How can I use Soudfa?
With Soudfa at hand, you become part of an exclusive online club of Muslims and Arabs looking for true love 💖 We specialise in giving you more fun ways to find your next match 🔍💕

👉🏼 On “Explore”, you can enjoy an overview of the latest news you don’t want to miss on Soudfa: The singles that wants to get a hold of you, blog articles, potential matches you share interests with, messages waiting for you and much much more 😍
👉🏼 On “Discover”, you can take a chance and swipe through singles selected by our magical algorithm based on online presence, compatibility and more. 🔍 👥
👉🏼 On "Search", you’re provided with over 100 different search filters you can use, to track down exactly the type that suits you best 🎯
Is Soudfa free?
Soudfa is a premium marriage service, designed for people looking for serious relations 🏆 We pride ourselves in providing only the best in tech, while facilitating the #1 platform for singles with Islamic values ☪️ By joining Soudfa, you become part of an exclusive and international selection of people looking for ever lasting marriage 👰🏻❤️🤵🏻

Just like with any other exclusive club, we charge a limited amount for some of the features, which millions of our members have benefitted from 😍

Soudfa’s innovative tech team spend a lot of resources on features, which only applies to people who have a preference for high quality 🌟 By contributing to Soudfa, you make sure that we stay the crème de la crème of marriage platforms, that keeps working on new and fun ways to help you fall in love 💖
Can I use Soudfa all over the world?
You can use all devices anywhere to access Soudfa 💻📱🖥️
Just download Soudfa via App Store or Google Play or enter soudfa.com from any internet browser. Enjoy! 😉
What is the minimum age to have a Soudfa account?
You need to be at least 18 years old to have an account on Soudfa 👶🏻
If you’re not 18 yet, just be patient… Soudfa isn’t going anywhere 😉

Signup

How do I sign up on Soudfa?
Welcome to Soudfa! Let’s get you started 😉

There’re 4 ways to sign up on Soudfa: Via your email, your Apple ID, your Facebook account or your Google account:

Sign up using your email:
1. Go to soudfa.com or download Soudfa app for IOS or Android
2. Tap “Signup for free” when joining us
3. Soudfa will guide you on how to register
4. Allow Soudfa access to all required permissions
5. Aaaand you’re ready! Enjoy 🙏

Sign up with Apple ID:
1. Go to soudfa.com or download the Soudfa app for IOS or Android
2. Tap “Sign up with Apple” when joining us
3. Enter your Apple ID when you sign up
4. Follow the instructions on the page
5. There you go 👍🏼 You’re now the happy owner of an account on Soudfa. Enjoy!

Sign up with Facebook:
1. Go to soudfa.com or download the Soudfa app for IOS or Android
2. Tap “Sign up with Facebook” when joining us
3. Sign up with your Facebook account - rest assured that Soudfa will never post anything on your Facebook profile
4. Allow Soudfa access to all required permissions
5. Done 👏🏻 You now have an account on Soudfa. Let the love begin!

Sign up with Google:
1. Go to soudfa.com or download the Soudfa app for iOS or Android
2. Tap “Sign up with Google” when joining us
3. Sign up with your Google account
4. Allow Soudfa access to all required permissions
5. Done 👏🏻 Your Soudfa account is ready. Enjoy!
Can I sign up without using my Facebook account?
Of course 😄 You can sign up on Soudfa using your email. Just follow the steps below:

1. Go to soudfa.com or download the Soudfa app for iOS or Android
2. Tap “Sign up” when joining us
3. Soudfa will guide you on how to register
4. Allow Soudfa access to all required permissions
5. That was it 👌🏼 Enjoy!
How do I choose a strong password?
Here’s a few tips for an unbreakable password 💪🏼🛡️

- At least 6 characters long
- A mix between letters and numbers
- Some letters as capitals
Why did my Soudfa sign up fail?
Ok so, an account sign up failure means that one or more information in the signup process were entered incorrectly 🙃

We’ve included some instructions for every step in the process 📎 Try following them, we’re sure they’ll help 😉

Still doesn’t work? Send us a screenshot and a full description of the issue and we’ll take care of it asap 🔧
Why is my account under review?
Our most important task is to make your experience on Soudfa as safe as possible and to maintain a high quality of the members you meet 🤩 Therefore, we review all new profiles created on Soudfa every single day 👷‍♀️

Once we’ve approved you, your profile will be visible to other members and you’ll be able to start chatting 💑

It usually takes a some hours, but during busy periods, it can take a bit longer ⏳

Thanks for waiting 🙏
Can I have more than one account on Soudfa?
1 person = 1 account on Soudfa ⚖️
It’s not allowed to have more than one account. This is to make sure that the people you meet are real and your experience on Soudfa is safe 🙌🏼

Sign in

What can I do if I forgot my password?
Oh, we know the annoying feeling, of a forgotten password to well 🤦🏼 That’s why, we’ve made it easy to fix the issue 😉

Just follow these steps:

Go to the log in page on Soudfa
Press "Forgot Password?"
Enter the email connected to your Soudfa account
Tap "Reset password"
In a few minutes you’ll received a reset link in your email (remember to check your spam filter)
Finally, follow the steps in the email, to reset your password
And you’re ready to go again 👏🏼🏁

If this doesn’t help, please contact us. Then we'll help you 🔧
What can I do if I forgot my Apple ID, Google or Facebook password?
Hmm 🤔 Sadly we can’t help you find your password to your Apple ID, Facebook or Google, but personal experience taught us to do the following:

📱Under Soudfa's sign in, you first have to select the platform, which your Soudfa account is connected to
ℹ️ Follow the instructions under that sign in page
👍🏻 Once you’ve updated your Apple-, Google- or Facebook information, you should be able to use it to sign in to your Soudfa account again

If it doesn’t help, try contacting the platform. Hopefully they can help you recover your account. Good luck! 🍀
What can I do if I didn’t receive the password reset email?
Sometimes tech issues requires the patience of an angel 👼🏼 It may take a few minutes until you receive the reset link ⏱️

If time goes by and you still didn’t receive an email, make sure that you’ve entered the correct email in the “Forgot password” section and check your spam filter 🔍
What can I do if I didn’t receive the confirmation email?
Oh dear 😊 If you can’t find the confirmation email we sent you, it's often because it got caught in your email’s spam filter 🕸️ Have you checked for there? 👀

If you need further assistance, finally shout out loud 📣 We are always ready to help you 🙌🏻 🔧
What can I do if I can’t enter my Soudfa account?
Ok so, sign in problems are usually related to a typo in your sign in information - your email or password 🙃

Check your information again and follow the instructions to the sign in process.
If you’re still having problems, send us a screenshot and a full description of the issue and we’ll help 🔧
Why am I told “No account associated to this email”?
Here’s the thing, you’ll only see this message if one of these three scenarios happens:

1️⃣ You might not have a Soudfa account. If this is the case, join us via Soudfa.com or by downloading the Soudfa app on your device 📱
2️⃣ There might be a typo in your email. Check your email and make sure that it’s associated to your Soudfa account 📧
3️⃣ A final possibility, can simply be minor forgetfulness. Maybe you’ve previously deleted your account, only to forget it later? If so, you can easily create a new account with the email you used before.

Still facing issues? Contact us and include all information, then we’ll help 😎
Why is my account banned?
We love helping singles create deeper connection 💖
But the security of our members is and always will be of our utmost concern 🔐

Your account will be banned, if it violates Soudfa's Terms of Use. If you aren’t sure what the Terms are, you can find them under “Support”. Take your time, look it through, and if you still have questions, contact us 👍🏼
Will I lose access to my Soudfa account if I deactivate my Apple ID-, Google- or Facebook account?
Don’t worry 😊 Deactivating your Apple ID-, Google- or Facebook account won’t keep you from accessing your Soudfa account. Just follow the steps below:

1. Go to the sign in page on Soudfa
2. Press "Forgot Password?"
3. Enter the email connected to your Soudfa account
4. Tap "Reset password"
5. In a few minutes you’ll received a reset link in your email (remember to check your spam filter)
6. Finally, follow the steps in the email, to reset your password
7. Done! ✌🏼
How do I logout from Soudfa?
Well, you can log out from Soudfa by tapping “Log out” under your account. Easy peasy 👍🏼

Account

Can I change my gender on Soudfa?
Mistakes happen, and you might’ve entered the wrong gender, when setting up your Soudfa account 🤗 If that’s the case, you’ll need to setup a new account with the correct gender.

It’s not possible to change the gender once the account is set up 🤗 This is to ensure the safest and most credible experience, while meeting new people.

Send an email to info@soudfa.com, then we’ll delete the account with the wrong gender 👍🏻
How do I change my password?
So you want a new password? No problem! 👌🏼 Simply go to Password under your Settings ⚙️ - And if you need inspiration for an extra strong password, check ”How do I choose a strong password?“ in our FAQ 💪🏼🔒
How do I change my email?
You can easily change the email associated to your Soudfa account. All you have to do is go to Email under your Settings, and finally follow the instructions on the page of your email ✅
Why did I receive an email confirming my email?
Did you lose sight of your confirmation email? 🔦 We’ve got some great tips for finding it:

🚧 Check if the confirmation email has been redirected to your spam filter by mistake
✏️ Go to Email under Soudfa's settings and see if you’ve entered the correct email
📨 Send the confirmation email again and open it in your inbox

Still having trouble locating it? Contact us and we’ll help you 😊
How do I change my notifications settings?
Do you want to stay up to date when your love life is glowing? 💖

Then jump on to Settings and click on Notifications. Here you can set when you want to receive notifications from Soudfa.

If you’ve previously rejected notifications on your device, you must first go to its settings and activate notifications before you can activate them via Soudfa 📳 Here’s a guide:

📱 App

iPhone:
1. Go to your iOS Settings
2. Click on Notifications
3. Choose Soudfa
4. Allow notifications

Android:
1. Go to your phone’s settings
2. Click on Apps
3. Choose Soudfa
4. Choose Notifications under App settings
5. Activate Show notifications

💻 Web:

Chrome:
1. Click on the three-dot icon at the top right
2. Select Settings
3. Advanced
4. Privacy and security
5. Site settings
6. Turn on notifications under Notifications

Safari:
1. Click on Safari at the top of your screen
2. Select Preferences
3. Then select the Websites tab
4. Tap Notifications
5. Allow Soudfa permission

Firefox:
1. Go to soudfa.com
2. Tap the information icon next to the site's URL
3. Select Permissions
4. Click on Settings under Messages
5. Follow the instructions
How do I enable my location settings?
Ok so, this will help you if you are looking for a special someone nearby 🌍
To enable your location on Soudfa, go to Location under your Settings.

If you’re still having troubles, activating your location, it may be because you’ve previously denied access 🙅🏻 Therefore, you must enable access on your device or browser settings. Here's a guide 👷🏻✔️

📱App:

iPhone:
1. Go to your iOS settings
2. Click on Soudfa
3. Choose your preferences under Location

Android:
1. Go to your phone’s Settings
2. Choose Apps
3. Click on Soudfa
4. Allow Soudfa under permission

💻 Web:

Chrome:
1. Click on the three-dot icon at the top right
2. Select Settings
3. Advanced
4. Privacy and security
5. Page settings
6. Allow Soudfa under Location

Safari:
1. Click on Safari at the top of your screen
2. Select Preferences
3. Then select the Websites tab
4. Tap Location
5. Allow Soudfa permission

Firefox:
1. Go to soudfa.com
2. Tap the information icon next to the site's URL
3. Select Permissions
4. Click on Settings under Location
5. Follow the instructions
How do I connect my Soudfa account to my Apple ID?
If you have an Apple ID, you can easily connect it to your Soudfa account 👍🏻 Go to Soudfa and follow these steps to connect the two accounts 👫🏻

1. Go to Menu
2. Tap Settings
3. Tap Connections
4. Tap Connect
5. Follow the instructions from Apple
6. And there you go 👏🏻
How do I connect my Soudfa account to my Google account?
If you have a Google account, you can easily connect it to your Soudfa account 👍🏻 Go to Soudfa and follow these steps to connect the two accounts 👫🏻

1. Go to Menu
2. Tap Settings
3. Tap Connections
4. Tap Connect
5. Follow the instructions from Google
6. You’re now connected 💫
How do I connect my Soudfa account to my Facebook account?
If your Facebook account is kinda similar to ours, then it might be full of photos where you look like a superstar 😎 Go to Soudfa and follow these steps to connect the two accounts 🤝

1. Go to Menu
2. Tap Settings
3. Tap Connections
4. Tap Connect
5. Follow the instructions from Facebook
6. Enjoy 🤳
My Soudfa account is connected to the wrong Apple ID. How do I correct this?
Connecting the wrong account can happen to anyone. Fortunately, there is an easy solution to the problem 😉 Go to Soudfa and follow these steps:

1. Go to Menu and tap Settings
2. Tap Connections
3. Tap Disconnect
4. Reconnect by tapping Connect
5. Follow instructions on the screen
My Soudfa account is connected to the wrong Google account. How do I correct this?
Did you connect Soudfa to the wrong Google Account? It can easily be changed to another 😉 Go to Soudfa and just follow these steps:

1. Go to Menu and tap Settings
2. Tap Connections
3. Tap Disconnect
4. Reconnect by tapping Connect
5. Follow instructions on the screen
My Soudfa account is connected to the wrong Facebook account. How do I correct this?
We’ve seen it done by others and we’ve done it ourselves 😳 It’s an easy fix 😉 Go to Soudfa and follow these steps:

1. Go to “Menu” and tap “Settings”
2. Tap “Connections”
3. Tap “Disconnect”
4. Reconnect by tapping “Connect”
5. Follow instructions on the screen
How do I change language on Soudfa?
If you use a web browser, it’s quite simple to change language 💻 Go to soudfa.com, scroll to the bottom of the page, click on the language you want to use Soudfa in, and you’re done 🎉

If you use a mobile device, you need to change language via your device setting📱
How do I delete my Soudfa account?
It hurts to say goodbye, but we hope it’s because you found love on Soudfa 👫❤️

Under Settings, you can choose from 2 different ways to end our relationship ⚙️ You can either disable or delete your account:

1️⃣ Disabling your account means your profile, photos, messages, likes and all data associated with your account will be hidden, so other members can’t see or contact you until you log in to your profile again 👻📲

2️⃣ Deleting your account means your profile, photos, messages, likes and all data associated with your account will be deleted completely 🗑️

Please note that deleting the Soudfa app doesn’t delete your account 📵

Profile

How do I edit my profile information?
You’re welcome to update and improve your profile as you want 🤗
You can do it right here: “Menu” > “Edit Profile”

Please note, that you can edit your name and description once a month 😉
How do I change my name on Soudfa?
Name change is possible once a month - at least on Soudfa, we’re not sure how it works irl 🤔

You can do it right here: ”Menu” > ”Edit Profile” > ”Name”
How do I change my description on Soudfa?
You can change your description once a month 😊 Go to: ”Menu” > ”Edit Profile” > ”Description”, and start writing what’s in your heart ✍🏻

- And remember, positive attention comes to positive and respectful people 😉
Why can’t I change my description or name on Soudfa?
Hmm.. If you’re not able to change your name or description, it may because of one of these reasons:

- You may have changed your name or description within the last month. Note that it’s only possible to change them once a month ☝🏼
- The changes you made don’t follow Lovla’s Terms of Use. If you’re not sure what they are, you can find them here: ”Menu” > ”Support” > ”Terms of Use” 👍🏼
What does it mean that my description and name are under review?
Being under review is basically being checked by us 🕵️
We review every change made to any Soudfa account. This is to make sure that what you see and experience on Soudfa is credible, safe and follows our Terms of Use.

Reviews won’t take more than 24 hours - actually it might probably happen within the first hour ⏰
Why is my description and name not visible on my Soudfa profile?
We love connecting singles, and focus on giving Soudfa’s members the best and safest experience while searching for love ❤️

You can’t see the changes you made, if they violate the Terms of Use of Soudfa.

If you want to know more, you can find them here: ”Menu” > ”Support” > ”Terms of Use” 👍🏼 Take your time, look them through and if you still have questions, contact us 👍🏼

Photos

How do I add photos to my Soudfa profile?
Photos are fun! You know it, we know it 😉

Add photos to your profile by going to: ”Menu” > ”Edit Profile”. Here you can choose a profile photo and create a photo album, to show different aspects of your life 🤩

Choose photos from you phone 📱 take a selfie on the spot 🤳 or connect to Facebook for (what we assume may be) endless amounts of tagged photos 📷
How do I delete my photos?
Sure you can delete your photos! We all know what a changed hairstyle or a better selfie angle means for the quality of the photo 😎

Simply go to ”Menu” > ”Edit Profile” > ”Photo Album” and delete the photos you don’t like 🤳 Easy peasy lemon sqeezy 🍋
Why are my photos being reviewed?
Well, we believe that photos tell a story - your story - that will help others get to know you better and you to find the love of your life 👫 To ensure that, we review all photos shared to make sure they follow the instructions and values of Soudfa.

Reviews won’t take more than 24 hours - actually it will probably happen within the first hour ⏰
Why are my photos not visible on my Soudfa profile?
We love connecting singles and focus on giving Soudfa’s members the best and safest experience while searching for love ❤️
You can’t see your added photos, if they violate the Terms of Use of Soudfa.

Remember Soudfa’s photo guidelines:
- No photos of a person under the age of 18 years
- No blurry photos that don’t show your face clearly
- No photos of someone other than you
- No indecent photos
- No photos promoting any kind of hate or violence
- No personal contact information in/on the photo

If you want to know more, take your time, look through the Terms of Use, here: “Menu” > “Support” > “Terms of Use”, and if you still have questions, contact us 👍🏼
Why did my photo upload fail?
Ok, let’s see what happened here… 👀 If the upload of your photos failed, check the following:

- Make sure that the photo size is less than 2 Mb
- Check that the photo is a JPEG, BMP, Gif or a PNG
- Make sure, Soudfa is enabled in access to your photos

Still not uploading? Hmm that’s strange 🤔 Contact us and we’ll see what we can do 💪🏼
Is it safe to upload my photos to Soudfa?
Your safety and the safety of your information and photos is of our utmost concern 🔐 We take all measures necessary to maintain a safe experience, so you can use Soudfa as you want without any worries ❤️

We’ve got your back 🙌

Soudfa Plus & Payment

What is Soudfa Plus?
Soudfa Plus is for you who wants to use Soudfa freely and with absolutely no limitation. Who wouldn’t enjoy that? 😉

With Soudfa Plus you’ll get:
💬 Unlimited Messaging
❤️ Unlimited Likes
📷 Access to All Photos
🔙 Unlimited Rewinds
🔍 Advanced Search
👀 Boosted Visibility
❌ No Ads
⚪ The Plus Star
💟 1 free Boost each month

Go to your account and get press Soudfa Plus ⭐
How do I cancel my Soudfa Plus subscription?
You’re free to cancel your Soudfa Plus subscription whenever you want to avoid future payments 💵 Just follow the next steps:

iOS:
1. Go to your device’s settings
2. Tap you Apple ID
3. Tap Subscriptions
4. Log in if it asks you to
5. Tap Cancel Subscription

Android:
1. On your Android phone or tablet, open the Google Play Store
2. Check if you're signed in to the correct Google Account.
3. Tap Menu. Subscriptions
4. Select the Soudfa subscription
5. Tap Cancel subscription
6. Follow the instructions

Soudfa.com
If you paid with a credit/debit card or PayPal, you can cancel subscription by logging into your account via soudfa.com.
1. Go to “Account"
2. Then “Membership”
3. Click on “Cancel”
4. You’ll be guided through the rest

Note that:
Once you’ve cancelled your Soudfa Plus subscription, you can enjoy the benefits for the remaining days that you paid for
When you choose to get Soudfa Plus again, your subscription will be reactivated
Canceling your subscription will not retroactively refund subscription payments
Previously charged subscription fees can’t be prorated based on cancellation date
Deleting the Soudfa app will not cancel the renewal

If you have any questions, feel free to email us 🤓
How do I send and reply to messages?
Found someone interesting? Awesome! To send, read or reply to her message, get Soudfa Plus 💌

With Soudfa Plus, and beside unlimited messaging, you’ll get a ton of other cool benefits. One of them is boosted visibility which will get you 10 times more views and attention. Who wouldn’t like that? 😉

Login to your Soudfa account 👉 and check out the rest of the benefits 🎉
Can I transfer my Soudfa Plus to another account?
Ok so, it’s not possible to transfer your Soudfa Plus to an another account.
If there is anything else, remember that we are here and ready to assist 🙏
Is there a trial period?
Would you like to get to know Soudfa a bit more before committing to a longer period of time? We get it! 👍

There isn’t any trial periods or special offers, but we suggest you look through the millions of profiles, send likes, read people’s stories and our guide for finding love on Soudfa. This will give you a great idea of what Soudfa is and how you can use it to find the love of your life 👫

If you’re still not sure 🤔 you can always start off by getting Soudfa Plus for one month only, to try the full Soudfa experience.
How do I know the expire date of my Soudfa Plus?
You seem like the type who wants to have all information about your Soudfa Plus. We like that! 😉 Find all the details connected to your Soudfa Plus via “Account” then “Membership”
What Soudfa Plus periods are available?
We like being able to choose in life. You probably do too, right? Anyway we’ve made sure that you can choose between three different Soudfa Plus periods:
1️⃣ month $50
3️⃣ months $100
6️⃣ months $150

Take your pick and enjoy the full Soudfa experience 👐
Which payment methods are accepted?
We made the payment process as easy and simple as possible, so all you have to do, is choose the method that works best for you:

Payment methods available with us:
1. 💳 Bank card, such as Visa or MasterCard, and others
2. 📱 From your device via Android or Apple
3. 📞 Through the agent (contact us for details)

The exact price will vary depending on the local currency and your subscription period. You’ll find all the information you need on the "Soudfa Plus" page or by contacting the payment agent.
When will I have Soudfa Plus?
You will have Soudfa Plus as soon as the payment is succeeded. Have fun 😊
Is the payment process safe?
Your safety and the safety of your information is of our utmost concern. We take all measures necessary to secure your payment and guarantee a safe experience on Soudfa.

Your payment is processed in accordance to all safety measures provided by the Payment Card Industry. Your payment information is securely encrypted and transmitted using the Secure Sockets Layer protocol 🔒

So, no worries. We’ve got your back🙌
Something went wrong with my payment. What can I do?
Well, here’s the thing, if something went wrong with your payment, it can be an easy fix. Simply check the following - they might be enough 😉

✔️There are no typos in the entered information
📱 You have the newest app version of Soudfa
🖥️ Your web browser is updated to the newest version - We recommend you to use Google Chrome 👌
💳 Your credit/debit card is accepted internationally and there’s enough funds to cover the needed amount 💵

If it’s still not working, email us with information on what happened , and we’ll see what we can do 💪

Contacting Members

How do I contact other members?
To start a conversation, simply visit their profile and click on the “Say hi” icon 💬
Where do I find the sent messages?
If you go to “Chat” you’ll get a full overview of all your active conversations 💬
How can I search by name?
Well, if you’ve previously seen a fascinating person on Soudfa and you want to find them again, you can search after their name by clicking on “Search“ > “Filters“ > “Name“ 🔍

Remember that you can also extend your search by adding your own criteria such as distance, age, social status, appearance and lifestyle. That way, it’s easier to find singles, who are just your type 😍
How do I search by location?
Want to find somebody nearby? 🌍 Easy! You can search by location, simply by clicking on: “Search“ > “Filters“ > “Living in“. Enter the city you want, and you’ll be able to search through members in that area📍😎
How do I search within a certain distance?
To use this feature, first you have to enable locations from your device’s settings and enable Soudfa access. Hereafter, you’ll be able to search by setting the number of km, you want to search within. Now, go see how far your love will reach 🏹 ❤️
Why can’t I delete messages and requests from my chat list?
You can’t delete messages or requests yet but we are working on it! 🛠️ You can however still mark messages as seen 👀
Please keep in mind that you don’t have to feel obligated to answer someone if you don’t feel like it 😊
How can I see if my message has been received?
Now, you can check your conversation to see if the member has received your message or not.
👉🏼 A filled tick means the message was received but not read yet ☑️
👉🏼 An icon with the members profile photo means they have read the message 💁🏻
👉🏼 And an empty tick means the message hasn’t been received yet ✔️

Are you still waiting on a response? In the meantime you can browse through all the members on Soudfa. Who knows? You might just find your future sweetheart ❤️
Can I cancel a sent message before the receiver opens it?
You can’t cancel or delete a sent message. Every message sent, reaches the member instantly 📨
Why did I lose a message?
Oh no? So, the message has probably been sent by someone whose profile has been closed or banned. In both cases their sent messages got deleted permanently 🗑️ But don't worry - there are plenty of fish in the sea. Keep searching through the millions of users on Soudfa 🎣 💖
Can I undo a match or a like?
Okay so, generally you can’t undo a match or a like. But if you immediately regret a like on Discover, you can press Rewind ↩️ and then click on "Not Interested"✖️

If you however, want to remove a member completely from the list, of members who likes you, you can block them by going to their profile, click on the option feature in the right top corner and press “Block” 🚫
What is "Discover"?
If you click on “Discover” you will be able to swipe through all the different members selected by our magical algorithm 🔍 Who knows, you could be one swipe away from falling in love! 😍
Can I contact a member of the same gender?
You can only match and communicate with members of the opposite gender 🚹🚺
How can I be notified about new likes or messages?
Want to stay updated? ✨ Enable notifications on Soudfa and make sure to get the latest news from your matches, messages or who liked you? 👀😍 Go to “Menu“ > “Settings“ > “Notifications“.
How can I get a member's phone number or email?
For confidentiality reasons, Soudfa never provides contact information about our members ☎️

We take good care of your personal information, so you can decide for your self, who you want to share it with. Start off by communicating with the person you like through Soudfa, and then ask them personally for their contact information, when you feel like it 😊
How long does a message take to reach another member?
Every message sent reaches the member instantly 📨 If you’re running out of patience you can check your message list under “Chat” to make sure it was sent ☑️
Please note that some members may not feel like answering or they did not read your message yet since they are not often online👻
Why didn’t I get any matches?
Don’t worry, it’s only a matter of time! 😊 A very useful advice is that good photos will improve your interaction! 🤩 We have proven facts that adding nice photos of yourself will result in likes and interaction 💌 By adding photos and information about yourself you can let a potential love learn more about what you can contribute with and why you are that special someone 😍 If you need more inspiration on finding love on Soudfa, you can always go to our blog and read more about it ❤️
What does the blocklist mean and how do I use it?
To stop another member from contacting you, simply click "Block" on the option feature in the right top corner of the members profile (icon with three dots). After you’ve followed these steps, they’ll be added to your block list ⛔

If you change your mind later on, you can remove someone from your block list at any time by clicking, the same way, on the option feature in the right top corner of the blocked members profile. You’ll find your “Block list” under “Menu” > “Settings” > “Blocklist". From here on, you can press “Unblock”, and you’ll be able to communicate with each other once again ✅

If somebody however blocks you, you can’t contact them, unless they personally remove you from their block list ⛔
How do I appear offline?
So, you can’t appear offline on Soudfa. When you’re using Soudfa you’ll always appear online and can’t hide your presence 🙈👻
How can I see a member’s last logged in?
You can see a member’s last log in on their profile, on their profile. There’s an approximate time frame, showing when that particular member last logged into Soudfa ⏰
How can I communicate successfully?
Need some advice? No worries, we’ve got you covered! 🙋🏻

To successfully communicate with other members, and to get the best out of Soudfa, read the quick and practical tips on our Blog 📄 You can find all the good stuff right here: “Menu” > “Media” > “Blog”

Report Members

How do I report someone?
Should you encounter a member who doesn’t live up to the rules of good behaviour at Soudfa, you can easily report the case to us 📢

Simply go to the profile of the member you want to report ⛔ Click on the settings feature in the upper right corner and describe the reason for reporting.

We’ll review the information and take the necessary measures 🚧

Thank you for helping us maintain the high standart, for a great place to find new singles ❤️
What can I do if my Soudfa account has been compromised?
If you believe that your account has been compromised (shared photos or messages without your knowledge) we advice you to consider doing the following 🙆🏻‍♀️

Change your password
Change the email connected to your Soudfa account
Log out from all devices
Make sure your email hasn’t also been compromised. If so, change the password

If the suspicious behaviour continues, report this to us and include the following 🚨

Tell us, in details, what’s going on (preferably with a screenshot attached) 📸
Name and info of the member, the content has been shared with ℹ️

We’ll review what you’ve sent and make sure to take the necessary measures ⚔️🛡️
How do I report an impersonation or fake profile?
If you encounter a Soudfa account using your photo or personal information, report this to us and include the following:

Tell us, in details, what happened (preferably with a screenshot attached) 📸
Name and info of the member, who’s abusing your content ℹ️

We’ll review what you’ve sent and make sure to take the necessary measures ⚔️🛡️
How do I report an underaged user on Soudfa?
If you encounter an account on Soudfa belonging to a minor (under 18 years old), please report it to us and include the following:

Tell us, in details, what happened (preferably with a screenshot attached) 📸
Name and info of the member, you’re reporting ℹ️

We’ll review what you’ve sent and make sure to take the necessary measures ⚔️🛡️
What should I do if a member asks me for money?
If someone on Soudfa is requesting money from you, report to us and include the following:

Tell us, in details, what happened (preferably with a screenshot attached) 📸
Name and info of the member, you’re reporting ℹ️

We’ll review what you’ve sent and make sure to take the necessary measures ⚔️🛡️

Technical Issues

How do I report a technical issue?
Sometimes, technology can take a tumble 🤸🏻 But a really good starting point for a well-functioning app or browser is to always use the latest version 📱🖥️💫

If you still experience something that doesn’t work properly, please get in touch with us 🙋🏻‍♀️🙋🏼‍♂️

Send us a brief description of the problem (preferably with an attached screenshot) 📸 We’ll investigate the case immediately 🔍

Thank you for helping us maintain a high standard of Soudfa 👍🏻🎖️

Blog & Success Stories

What is Soudfa's blog?
The blog has a great number of useful tips and tricks, like on how to handle different stages of a relationship or how to get to know someone 👫 If you haven’t seen it yet, go to “Menu” > “Media” > “Blog” and check it out 👍🏼

If you’ve got the whole relationship-thing covered, you can always read posts written by members of the Soudfa community, and get a unique look into their thoughts, experiences, obstacles and joys 😊
How do I post on Soudfa's blog?
If you’ve got a love story, an experience with online dating, or simply some thoughts on love, you’d like to share, we’d love to hear from you. Send your article to info@soudfa.com, then we’ll take a look and post it on the blog ✍🏼

Whether we post it under your real name or not is entirely up to you, just let us know 😎👍🏼

You might be a writer in disguise, you won’t know until you try 🤓
What is the Success Stories section?
In Success Stories you’ll find stories from members who found their love through Soudfa 💑 They share their stories with us as an inspiration to Soudfa’s community.

We translate and publish the stories sent to us. Some members wish to share photos from their wedding, and some request that we use a model photo.
It’s always 100% up to the members what to share 🙏

It’s a wonderful section to visit as it’s full of hope, love and joy 💕 Go to “Menu” > “Media” > “Success Stories” and check it out 👍🏼
How do I share my Success Story?
A huge congratulation to you who found true love on Soudfa 🎉

We’d love to share your success story with Soudfa’s community. It will inspire the thousands of people out there who are still searching for love.

To help us publish it, please send us the following about you and the person you found to info@soudfa.com:

✍️ A few words on how you met
🔢 Age
🌍 Country of origin and residence
🤳 Some photos of you (totally up to you)

And we’ll take care of the rest 😊